Members of the royal family were not approached for comment onMeghan Markleand Prince Harry’s Netflix docuseries, according to a palace source.
A source tells PEOPLE that neither members of the family nor Buckingham Palace orPrince William’s office at Kensington Palace were approached for comment on the content of the series, which premiered on Thursday. The palace will also not be providing any comment on the episodes.
A royal source adds that Buckingham Palace and Kensington Palace did receive an email claiming to be from a third-party production company through an unknown organization’s email address. When they contacted Archewell and Netflix to verify the source, they received no response. The royal source also says the substance of the email did not address the entire series.
At the start of the series, a title card states, “Members of the Royal Family declined to comment on the content within the series.”
A Netflix source told PEOPLE on Wednesday that communications offices for King Charles andPrince Williamwere contacted in advance and given the right to reply to claims within the series.
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In the first three episodes (with the other episodes coming next Thursday, Dec. 15), Meghan, 41, andPrince Harry, 38, opened up about their decision tostep back from royal lifein 2020.
Prince Charles, Queen Elizabeth, Camilla, Duchess of Cornwall, Kate Middleton, Prince William, Prince Harry and Meghan Markle.DOMINIC LIPINSKI/POOL/AFP via Getty Images

“Unfortunately in not standing for something, they are destroying us,” Meghan in an early scene, apparently referencing the royal family. The video was self-filmed while she was in Vancouver Island, Canada, whilePrince Harrystayed in London after they made their announcement to change their royal roles.
They also talked about Meghan meeting some of the royals, includingPrince Harry’s grandmotherQueen Elizabeth, brotherPrince Williamand sister-in-lawKate Middleton.
Harry said that at first, his family was impressed with Meghan.
“What clouded their judgment was she was an American actress,” he said.
Meghan Markle and Prince Harry.DANIEL LEAL/AFP

The firsttrailerfor the docuseries showed severalpersonal photosof Meghan andPrince Harry, ranging from a never-before-seen snap taken at their wedding reception to the duo kissing in the kitchen. But the trailers also shared some less happy moments, including Harry looking at Meghan as she wipes away tears during an interview. Another shot showed Meghan holding her phone whilecovering her facewith her other hand.
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TheArchetypespodcast host hinted at what expect to expect from the docuseries in an October interview withVariety.
“It’s nice to be able to trust someone with our story — a seasoned director whose work I’ve long admired — even if it means it may not be the way we would have told it,” Meghan said of working with director Liz Garbus, the Oscar nominee behindLove, MarilynandBecoming Cousteau. “But that’s not why we’re telling it. We’re trusting our story to someone else, and that means it will go through their lens.”
“It’s interesting. My husband has never worked in this industry before,” she continued. “For me, having worked onSuits, it’s so amazing to be around so much creative energy and to see how people work together and share their own points of view. That’s been really fun.”
source: people.com